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Home Help Visit Rates
| Description | Typical Cost |
|---|---|
| Minimum charge for home help visit including the first hour (within radius of 5 miles of Penwortham). | £35.00 |
| Time beyond the first hour per additional 1/4 hour. | £6.00 |
Collection & Return of equipment within radius
of 5 miles of Penwortham |
No Charge |
| For journeys beyond a 5 mile radius of Penwortham the charge per mile for home help visit or "collection & return" service. |
£1.50 |
Home help visits can include the following different types of task.
- Setup of Internet access
- Setup of wireless routers
- Configuration of e-mail clients, e.g. Microsoft Outlook, Microsoft Outlook Express, Thunderbird
- Installation of computer hardware, e.g. extra memory (RAM), replace optical drive
- Installation of computer peripherals, e.g. printers, scanners
- Installation of application software
Workshop Rates
| Description | Typical Cost |
|---|---|
PC Repair including comprehensive system reinstall of Microsoft Windows system including activation of Windows o/s, download & install of latest Windows updates including Microsoft Internet explorer, Media Player, NT Backup (Win XP only), download and install of Adobe Reader, Adobe Flash Player, Mozilla Firefox, Open Office Suite, Picasa, Quicktime and Real Player. This does not include backup and restoration of user data nor the installation of any application programs or hardware peripheral drivers which are charged for separately. The cost of any replacement parts required is additional. |
£65.00 |
As part of a system reinstall, to backup user data, e.g. "My Documents", Microsoft Outlook/Outlook Express email files, and subsequent restoration for two accounts. |
£15.00 |
Backup and restoration of data for additional accounts per account... |
£5.00 |
Recovery of user data from a crashed hard disc drive. Price from... |
£25.00 |
Malware Removal
Malware, a blend of the words malicious and software, is software designed to infiltrate or damage a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Malware includes computer viruses, worms, trojan horses, most rootkits, spyware, dishonest adware, crime ware and other malicious and unwanted software. (Reference Wikipedia)
Recovering a computer seriously infected by malware can be difficult and time consuming. Malware scans can take from 1.5 to 2 hours dependant on the size of the system and may not be totally successful. As a policy we do not normally attempt to recover infected systems during home help visits. Sometimes the only sure way of removing serious infections is to re-install the system and in the end may be the quickest and most economically viable option. In such a case the above workshop rates apply.
However, if the client wishes that we attempt to remove the malware at the customer's premises without restoring the system, the usual home help hourly rates apply but no guarantee is given that the malware can be removed or that removal of the malware doesn't leave some form of system corruption that would require a re-install of the system.
We strongly recommend that your computer is protected by a comprehensive Internet Protection Suite that includes a two-way Firewall (the Windows XP firewall is one-way) and Anti-Virus & Anti-Spyware Protection, i.e. from manufacturers such as AVG, F-Secure, Kaspersky, Norton, McAfee (remember the adage about "closing barn doors after the horse has bolted").
Web & E-Mail Hosting and Web Design
Please contact us for details.
Typically the price for the design of a basic web presence is £250.00 with the implementation of each page being £50.00 each.
Notes
- We will only install software that has genuine licensed product keys (See Ts & Cs Page).
- We do not normally support Windows operating systems predating Windows XP, i.e. Windows 95, 98, 98SE and Millennium, as Microsoft has withdrawn support from them and they are incompatible with the most recent versions of Internet Security products.
- We do not normally provide support for dial up internet access. Checking the connections and obtaining downloads, e.g. drivers, is time consuming and thus costly.
- The cost of any computer components or peripherals is not included in any of the above prices.
- Replacement of Hard Disc Drives (HDDs) is usually carried out at the workshop.
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