Terms and Conditions

General

1. The actions taken by Halcon Consultancy (HC) as part of a repair/upgrade may include, but not limited to, running diagnostic programs, formatting storage drives, installation of system and application software and removal of component parts from, or installation of component parts into, the computer system.
   • In the event of a hard drive format, or destructive HDD test, all existing data and programs will be lost. HC does not accept responsibility for any loss of any of the client's data, such as, but not limited to, email, contact lists, favourites/bookmarks, documents, music and pictures, incurred during the repair.
     The client is responsible for backing up required data before any repair or upgrade.
     When requested HC will attempt to back up/recover the client's data as part of the service and for which there will be a charge, but HC waives any claims for damages should the backup not contain all the data as expected by the client. To reiterate; it is the responsibility of the client to back up required user data.
   • Restore/recovery CDs/DVDs, hardware driver disks, original software and software product key codes/licences are a prerequisite for the repair/upgrade and the client is responsible for providing HC with these prior to the repair/upgrade. In the event that recovery system discs or hardware drivers and software have to be obtained by HC , this will incur additional cost.
   • Where the client has purchased and/or downloaded software online, the client is responsible for making this software available for reinstallation, together with appropriate software key codes/licences.
2. The cost of the collection and return service includes the return of the computer system to the client’s property and up to ½ hour to setup the equipment and for a demonstration of the working system. Unless otherwise agreed with HC , return of the computer after a repair/upgrade does not include the installation of any additional software such as application software and drivers & applications for printers, cameras and other peripheral equipment or the resolution of any additional issues such as those relating to the connection to the internet.

Repair/Upgrade & Warranty

1. The repair/upgrade carried out on a system handed over by the client may invalidate manufacturer's warranties current at the time.
2. HC is not responsible for any additional faults that develop whilst the system is in for repair.
3. Only hardware components replaced as part of the repair/upgrade are warranted by HC and will only be replaced after testing. No warranty applies to hardware already installed as part of the system as handed over by the client to HC for repair/upgrade.
4. HC will advise of any hardware diagnosed as faulty and provide a price for replacement. If the client does not want to proceed with the repair a diagnosis fee will be charged.
5. The warranty for new goods and components is as provided by the manufacturer.
   • As part of the repair/upgrade we may use new or tested recycled components. Recycled components are warranted by HC for 21 days. If the client specifically requires the use of new components, this should be made clear at the time the client is advised of the faulty hardware.
6. HC offers no warranty for hardware supplied as part of a repair/upgrade but which is subsequently damaged due to power surges. It is recommended that the client use surge protected mains distribution and telephone line sockets to minimize the risk of damage to the equipment.
7. Any warranty for the repair/upgrade is cancelled should the system case be opened by the client, or any person allowed access to the system by the client, subsequent to return of the system to the client.
8. HC does not provide warranty against issues created by the client, or any person allowed access to the system by the client, altering system settings or installing and running software additional to that installed on the system as returned to the client. This relates especially to running registry cleanup utilities, toolbars and freebie utilities.
9. HC cannot warranty against malware, i.e. viruses, spyware, and HC strongly recommends the use of a comprehensive internet security package, e.g. anti-virus, ant-spyware, firewall, etc, which HC can provide on request.

Illegal Activities & Pirated Software

1. HC is under no obligation to install, reinstall or configure anything, e.g. software, music, videos, etc. that is known or suspected to be illegally copied or pirated.
   If an illegal operating system (o/s) is found on the machine the client will have the option of purchasing a valid o/s license or having the hard disk wiped and the pirated o/s removed.
2. HC will not knowingly participate in any illegal activity. Any illegal activities detected on the system will be reported to the proper authorities as deemed necessary.

Privacy Statement

1. HC in the course of the repair/upgrade must at times look at files and folders on the client's system(s). Personal and/or business information will be kept in confidence unless deemed to be part of an illegal activity when the proper authorities will be advised as deemed necessary.